Refund Policy

1. Refunds within 14 days

If TierHawk Pro is not what you expected, contact us within 14 days of your first payment and we will refund it in full.

After that, a subscription period is not refunded once it has started, including a renewal. The way to stop paying is to cancel: you will not be charged again, and you keep access until the end of the period you already paid for.

2. How to ask for a refund

Email support@tierhawk.com from the address on your account, or simply reply to any email we have sent you. Tell us which payment you mean — you do not need to give a reason. We arrange the refund through the payment provider that processed it. The money goes back to the original payment method; how quickly it appears depends on your bank or card issuer, not on us.

3. Cancelling

Subscriptions renew automatically until you cancel. You can cancel at any time and keep access until the end of the period you already paid for. Cancelling stops future charges; on its own it does not refund the current period.

The quickest way to cancel is the link in the receipt email you receive after each payment. If you cannot find it, just ask us and we will cancel it for you.

4. If we end a paid plan

If we discontinue a paid plan, or end your access for a reason that is not your fault, we will refund the unused part of the period you paid for.

5. Limits

We may decline a refund where there is clear evidence of abuse, such as repeated subscribe-and-refund cycles. Nothing here removes any right you have as a consumer under the law of your own country.